ISO Consultancy
What is ISO and ISO Standards?
ISO is a globally recognized organization that develops and publishes standards to ensure the quality, safety, and efficiency of products, services, and systems. These standards help organizations improve their processes, meet international requirements, and enhance customer satisfaction, contributing to a more reliable and interconnected global marketplace.
At VSS, we assist organizations in achieving ISO certification by helping them implement these standards and secure international recognition.
ISO 27001:
- Focus: Information Security Management Systems (ISMS)
- Purpose: Provides a systematic approach to managing sensitive information, ensuring its confidentiality, integrity, and availability.
ISO 20000-1:
- Focus: IT Service Management Systems (ITMS)
- Purpose: provides a robust framework for IT service management, helping organizations deliver high-quality IT services that meet customer expectations and drive business success.
ISO 9001:
- Focus: Quality Management Systems (QMS)
- Purpose: Provides a framework for organizations to ensure consistent quality in their products and services, improve customer satisfaction, and continuously enhance processes.
ISO 18295:
- Focus: Customer Contact Centers
- Purpose: organizations can ensure their contact centers deliver high-quality customer service, enhancing customer satisfaction and loyalty
Certification Process
Certification Process
- Preparation:
- Conduct a gap analysis to identify areas needing improvement.
- Develop and document the required processes and procedures.
- Train staff and ensure they understand their roles and responsibilities.
- Implementation:
- Implement the ISO standard according to the standard’s requirements.
- Monitor and measure performance to ensure compliance.
- Internal Audit:
- Conduct internal audits to verify that the SMS is functioning as intended and meets the standard’s requirements.
- Certification Audit:
- Engage an accredited certification body to perform a formal audit.
- Address any non-conformities identified during the audit.
- Certification and Continual Improvement:
- Once certified, maintain and continually improve the SMS to retain certification and enhance service quality.
